Warranty

Thank you for purchasing Kr-net's products!

All products are eligible to up to 12-month FREE warranty from date of purchase.

To enjoy the warranty, you must first register by simply creating an account here.
Register Now

Once you have created an account, your warranty is automatically activated!

Warranty Period

Phone Parts Grade S Grade A Grade B
LCD 180 Days 90 Days 60 Days
Other Parts 60 Days 30 Days 30 Days
Branded Goods with Retail Packaging: 1 Year
Other Products: 60 Days

 

Proof of Warranty
Warranty stamp or sticker must remain intact on our products. We reserve the right to decline warranty if stamp or sticker are missing or damaged.

 Warranty Stamp

Warranty Sticker

 

General Terms and Conditions
1. To claim a warranty service, customers must register an account in krnetshop.com and provide order details such as Amazon order ID, ebay user name or sales order # issued from krnetshop.com. We reserve the right to refuse warranty if customers failed to do so.
2. Kr-net obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement of the product itself.
3. Warranty repairs must be carried out by Kr-net. Warranty will be void if a repair has been attempted by any unauthorized individual/companies. Kr-net shall not be liable for reimbursements,claims and damages that may result from the unauthorized repair of the product.
4. Customer is responsible for any returning cost incurred from your home country to our HK office.


Special Notes to Replacement LCDs
LCD already installed on device must be disassembled from devices carefully. We reserve the right to refuse warranty if returned LCD is in poor condition.


Warranty Does Not Cover
1. Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear.
2. Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes.
3. Failure of the product arising from incorrect installation or use not consistent with the instructions.